FAQs
ACCOUNTS AND REGISTRATION
What is a business account customer?
If you've set up an account with one of our branches, we distinguish you as a business account customer.
Can multiple people from the same company register on the website?
Yes, as long as each person uses a unique email address.
How do I remove access for an employee that is no longer working at my company?
Click here to email e-commerce customer support immediately.
How is a web account created?
Click Login/Register and then Register. You'll need your business account number (can be found on any customer documents) and an invoice number to activate your account.
Can I assign an administrator to my web account?
Not at this time.
How are passwords reset?
Click Login/Register and then Forgot your Password. Enter your email address and a password reset email will be sent to you.
PRICING
How is pricing determined?
After you sign in, the pricing that you're seeing is identical to that which you would get by calling us or stopping by one of our branches.
ORDERS
How are items ordered via the website?
Add items to your cart. Click the cart (upper-right side of any page) and then “Go to Checkout”. Proceed through checkout by clicking “Next” to move to the next step. When you reach the Review & Payments page, click “Place Order” to submit your order. You’ll then see an Order Confirmation page and receive an order confirmation via email.
Can orders be placed for non-stock products?
Yes. The website lists non-stock products as 'not available for immediate delivery'. Once your order is placed, you should expect to hear from your salesman with an ETA.
What payment methods are supported online?
You can use your line of credit or we accept Visa, MasterCard, Discover, and American Express.
When will a charge appear on a credit card?
We charge your card after your order ships.
When do orders ship?
Orders placed for in-stock items will ship same day when placed before our cutoff time (typically 7:00 PM local time).
Where are invoices and statements found?
Business account customers should contact their salesman for access to Billtrust .
Is sales tax charged?
You will not pay sales tax if you are tax exempt and are a Business Account Holder, as long as we have your tax exemption certificate on file before your order is placed.
If we do not have a tax exemption certificate on file, the following steps are needed to become tax-exempt:
- Click the Login/Register button:
- Fill in your First Name, Last Name, Email, Password, Account/Customer Number and Invoice Number
- Email your tax exemption certificate to your local Sales Rep
- Certificate must be provided before your order is placed.
- Your Sales Rep will contact you to confirm when your certificate is on file.
Can a quote be requested on the website?
Not at this time.
Can a quote be released into an order on the website?
Not at this time.
RETURNS
What is the return process?
Business account customers use the same return process as they do today. Contact your local branch for assistance. Guests should contact e-commerce customer support.
Can orders be changed via the website once they’ve been submitted?
No. Business account customers should contact their local branch for changes. Guests should call e-commerce customer support.
ORDER HISTORY
Is both offline and online order history available on the website?
Yes, via the order history page.
SHIPPING AND DELIVERY
Is shipment tracking available on the website?
Once your order has shipped, the Order Details page will display tracking numbers.
Where do we ship?
We only ship within the continental U.S., Hawaii, and Alaska.
What delivery options are available?
Business account customers can select Truck delivery, UPS or will call. Guests can select UPS or will call.
Are early morning truck shipment options available?
If you have been shipped product on our truck in the early morning in the past, you will have the option to select an Early AM ship method.
SPECIAL FEATURES
Does Search or the Quick Order Pad work with customer part numbers?
Not at this time.
